Observations

No matter what business you’re in, if you sell something (whether a product or a service), one day you’ll deal with an angry customer. Its best to plan ahead how you’ll respond so you don’t [READ MORE]

You hired your staff for a reason. If there had been red flags on their resume, the recruiter never would have called. If their interview had been a disaster, no job offer would’ve been extended. [READ MORE]

Sometimes business leaders hear about a new marketing tactic or media platform and immediately assign their marketing department the job of executing it. I like changing things up and testing new ideas, but often this [READ MORE]

With nine months under our belt, 2016 is already remembered as a year of records. Little did we know in 2015 that the pace of the market then was just a preview of things to [READ MORE]

Have an idea for a new business? With all the energy and optimism to drum up new customers, launch a website, and build the first prototype, it’s easy to put off getting your legal ducks [READ MORE]